Spa Support and Customer Service
Get help with an existing order, spa delivery, custom cover measurements, replacement parts, product information, or a spa purchased from Spa Guy.
Order help
For an order update, include the name used for the order and your order number.
Email about an orderProduct and fit questions
Include the manufacturer, model, approximate year, dimensions, and photographs when they are available.
Email a product questionSpa service help
For a spa purchased from Spa Guy, include its model, serial number, symptoms, and any displayed error message.
Email about spa serviceSupport guides
Gecko in.touch app and upgrade guide
Identify your Wi-Fi module, find the correct app, and learn what the in.touch 2 remote-access retirement means before upgrading.
When will my order arrive?
Arrival time depends on the type of product and its destination. Products from the same order may arrive in separate shipments.
Spas and hot tubs
Spas generally arrive three to five weeks after purchase and are delivered curbside by a specialized freight carrier. The carrier will call to arrange delivery. Inspect the spa and note any visible damage on the delivery receipt before signing.
Custom spa covers
Custom covers generally take 7–14 days to build, followed by approximately three to seven days in transit with an LTL freight carrier. Someone must be available to inspect and sign for the cover. If shipping damage is found, reject the delivery and contact Spa Guy.
Parts and accessories
Most in-stock smaller items ship within one business day by FedEx or USPS. Tracking information is sent by email after shipment.
See our shipping and delivery policies for complete freight, inspection, and delivery requirements.
Returns and exchanges
Return eligibility depends on the product. Contact Spa Guy before returning anything; unauthorized returns will be refused. Custom spa covers, spas, installed electronic components, and certain other products have special restrictions.
Review the return and exchange policy, then call 1-866-771-4897 if you need a return-goods-authorization number.
Manuals and technical information
Owner manuals, quick-start instructions, programming guides, GFCI information, and spa-cover documents are available on the manuals and downloads page.
Spa electrical work should be completed by a qualified electrician in accordance with applicable electrical codes.
Contact Spa Guy
Call 1-866-771-4897 Monday through Friday, 9:00 a.m. to 4:00 p.m. Eastern, or email info@spaguyusa.com. Please do not send payment-card information by email.
For our mailing address and additional contact guidance, visit the contact page.